Here’s the full Privacy Policy content for Telenet Cloud Solutions:
Privacy Policy
Last updated: April 2026
1. Who We Are
Telenet Cloud Solutions Ltd is a telecommunications and network infrastructure company based in Mill Hill, London. We are committed to protecting your personal data and handling it responsibly in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, please contact us at:
📧 info@telenetcloudsolution.co.uk 📞 0203 4111 570
2. What Data We Collect
We may collect and process the following personal data:
Contact & Identity Information Name, job title, company name, email address, phone number, and postal address.
Enquiry & Communication Data Messages submitted via our contact form, emails sent to us, and records of phone conversations where relevant.
Technical Data IP address, browser type, pages visited, and time spent on our website — collected via cookies and analytics tools.
Contract & Transaction Data Details relating to services you have purchased or enquired about, invoices, and payment records.
3. How We Collect Your Data
We collect data in the following ways:
- When you fill in our contact or enquiry form
- When you email or call us directly
- When you engage us for a service or consultation
- Automatically through cookies when you visit our website
- Through referrals from third parties or business partners
4. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotations
- To deliver and manage the services you have engaged us for
- To send relevant service updates or follow-up communications
- To process invoices and manage payments
- To comply with legal and regulatory obligations
- To improve our website and understand how visitors use it
We will never sell your data to third parties or use it for purposes beyond those listed above without your explicit consent.
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract — where processing is necessary to deliver a service you have requested
- Legitimate Interests — for business communications and service improvement
- Legal Obligation — where we are required to retain records by law
- Consent — where you have explicitly opted in to hear from us
6. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiry and contact data — up to 12 months if no contract is entered into
- Client and contract data — up to 6 years following the end of a contract, in line with standard legal requirements
- Invoice and financial records — 6 years in accordance with HMRC requirements
After these periods, data is securely deleted or anonymised.
7. Who We Share Your Data With
We do not sell or rent your personal data. We may share it with:
- Trusted subcontractors or engineers involved in delivering your service, under strict confidentiality obligations
- Accounting and invoicing software providers for financial record keeping
- IT and email platform providers used to operate our business communications
- Legal or regulatory authorities where required by law
All third parties we work with are required to handle your data securely and in line with UK GDPR.
8. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site. Cookies may include:
- Essential cookies — required for the website to function
- Analytics cookies — to track visitor behaviour anonymously (e.g. Google Analytics)
You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain parts of the website.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — request that we delete your data where there is no legitimate reason to retain it
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — request your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, please contact us at info@telenetcloudsolution.co.uk. We will respond within 30 days.
10. Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. All staff who handle personal data are made aware of their responsibilities under this policy.
11. Third-Party Websites
Our website may contain links to third-party websites. This privacy policy applies only to the Telenet Cloud Solutions website. We are not responsible for the privacy practices of any external sites and recommend you review their policies independently.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
13. Complaints
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk 📞 0303 123 1113
We would always appreciate the opportunity to address any concerns directly before you contact the ICO, so please reach out to us first.
14. Contact Us
For any privacy-related queries or to exercise your rights:
📧 info@telenetcloudsolution.co.uk 📞 0203 4111 570